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We strongly encourage you to check your connectivity prior to the start of your course to prevent any delays.

(tick) Step 1:

Run System Checker

 

 


Success - no warning


  • Enjoy your course!


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Warning about performance or browser version


  • Recommended Latency: 125 ms or lower
  • Recommended bandwidth: 50 Kbytes/S or higher
  1. If you are on a VPN, disconnect from it.
  2. If you are connecting wirelessly, switch to a wired connection.
  3. If all else fails, connect from another location.
  4. For further help, please contact our Support Team by clicking here

  • If you are using Internet Explorer, we strongly encourage you to use an alternative browser to prevent any delays due to known issues with IE.
  • Find more information about supported browser types by clicking here


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Failure about performance or browser version


  1. Try different web browsers and run System Checker
  2. Try different network connections and run System Checker
  3. Try different computers and run System Checker
  4. For further help, please contact our Support Team by clicking here



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System Checker doesn't run

  1. Run System Checker
    Note: Run System Checker in different web browsers as results may vary.
  2. For further help, please contact our Support Team by clicking here



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